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Equipo de Atención al Cliente de easyJet
Which roughly translates as “We’ll answer your tiny question about changing a name on a flight some time in the next four weeks”… Wow, that’s speed for you! Outsourcing their customer service to Spain may not have been such a good idea. Still, better than finding a caterpillar in your sandwich.
Graeme
31 Mar 07 at 10:17 am
Well it means they’re going to think about your question doesn’t it? They might be organising high level meetings about it, flying in people from around the globe to give their opinion. Or they might just have one person working 2 days a week to deal with all their customer queries. If you string it out long enough half the people either die, lose their flight, or forget they ever got in contact.
Steve
1 Apr 07 at 9:36 am
Dont worry about outsourcing to Spain I am still waiting for 400 euros since last summer for a cancelled flight to Italy from Sleazy Jet, and thats the customer service in the UK. The staff at the Spanish end when this all happened were polite etc (although they haven’t helped me get any nearer my 400).
Ben
1 Apr 07 at 11:34 am
I recently got 100 quid from them for a suitcase that got covered in olive oil on a pre-xmas flight. Only took 2 months for the cash to come through!
greytop
1 Apr 07 at 3:27 pm
Think yourself lucky. It could have been the plane’s lube oil! Anyway you now have a waterproof suitcase and £100